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Frequently Asked Questions

Water Damage FAQs

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Q: How long will it take to dry the structure?

A:Generally it takes 3 to 4 days to dry a structure. This includes extracting any standing water, removing any building materials necessary (i.e. drywall, flooring, etc.), and returning the structure to its pre-loss moisture level. Obviously if the damage is extensive and the loss is large, it may take longer. Electrical capacity, building materials, and the amount of personal property in each room have a direct effect on how long it will take to dry the structure.

   

Q: How do you dry the structure?

A: We primarily use high velocity air movers and dehumidifiers. The air movers increase the rate of evaporation of saturated building materials and the dehumidifiers reduce the humidity level inside the structure.  To increase airflow, it is often necessary to lift or remove floor coverings, baseboards, and cabinetry or remove portions of the drywall.  Each loss is unique and the damage must be evaluated at the time of loss.

 

Q: How do I know if the walls are wet?

A:We have specialized moisture meters that can tell us the exact moisture content of the walls. If the walls or the interior wall cavities get wet and are not dried properly you run the risk of mold developing. It is far less expensive to dry the structure immediately than to perform mold remediation services later on down the road.

 

Q: How long does it take for mold to develop?

A:Under ideal conditions mold can begin to grow in as little as 48-72 hours. That's why it is so important to start the drying process quickly.

 

Q: How much will it cost?

A: It is impossible to give an accurate estimate without first inspecting the damage. Our certified technician(s) will do a thorough inspection and provide you an accurate estimate prior to starting any work. It is important to remember that the cost to dry the structure does not include any structural repairs that may be needed (i.e. drywall, paint, floor coverings, etc.). It is best to contact your insurance carrier to determine if coverage may apply to your loss.

 

TIPS (Water Damage Restoration)

  • First, stop the source of the water damage. Turn off the water and have the problem repaired.
  • Make sure electrical devises located on the wet floor coverings or other wet surfaces are unplugged or removed.
  • Mitigate the damage (stop the water from spreading) and start the drying process as soon as possible.
  • Mold can start to grow as quickly as 48-72 hours. Starting the drying process quickly helps reduce the cost of repairs and lowers the risk of mold developing.
  • Remove and secure personal property and furniture until the restoration company arrives.
Be aware that time is a critical factor and delays in loss mitigation and restoration may cause additional damage to the structure and contents.

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Mold Contamination FAQs

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Q: How do I know if I have a mold problem?

A:If you have visible mold, then you know you have a problem. Unfortunately, mold isn't always visible. Mold thrives in warm, dark, damp areas that aren't routinely checked or are difficult to access. Once wet, areas such as closets, under cabinets, and inside wall cavities are ideal breeding grounds for mold. Musty odors may also be a sign that mold is growing.

   

Q: What kind of mold is it?

A: In terms of removing the mold, it really doesn't matter what kind of mold it is. The same mold remediation procedures apply whether the mold is stachybotrys (black mold), chaetomium, penicillium, aspergillus, cladosporium, etc. The only way to identify the specific type of mold is to have it tested by a third party industrial hygienist.

 

Q: What is "clearance" testing?

A:We recommend at the conclusion of any mold remediation project that air samples be taken by an independent third party to verify that the mold levels are within normal range. This is your guarantee that the mold was remediated properly and it provides you with documentation in the event you ever decide to sell or rent your property.

 

Q: Is mold covered under my insurance policy?

A: That's a tough question because it depends on a wide variety of factors! Generally, insurance carriers will cover the cost to remediate the mold (subject to policy limits) if the mold was the result of a sudden or accidental loss. However, mold is usually not covered if it was the direct result of a long-term leak or a maintenance issue. Only your agent or insurance adjuster will be able to confirm whether or not you have coverage for mold remediation.

 

Q: What should I do if I have a mold problem?

A:Call a professional and get an estimate. If the mold is minor, then a property owner may be able to take care of it themselves. However, when the mold becomes more extensive it will need to be removed by a certified mold remediation company. Keep in mind that should you decide to sell or rent your home, you are required by law to disclose if you've ever had a water or mold loss.  You must also provide documentation that the loss was properly taken care of.

 

TIPS (Mold Contamination)

  • Locate and repair the source of the mold damage (i.e. leaky plumbing fixture). It may be necessary to have the mold remediated first if the mold is extensive. For safety and liability reasons many plumbers, etc. will not make repairs in a contaminated work area and will require that the mold be remediated and "clearance" given before they can make the repair.
  • Do not disturb the mold. Do not remove the contaminated materials or place air movement on the area in an attempt to dry it yourself. Mold spores are easily spread and cross contamination of mold spores can have a significant affect of the cost of the remediation.
  • Contain or isolate the mold contamination and do not expose yourself to the mold unnecessarily. Sensitivity levels vary from person to person. Each person may react differently to the same levels of mold contamination. Some people may have no reaction at all, while others may suffer mild respiratory agitation (i.e. cough, stuffy nose, scratchy throat, etc.).  It is also possible to experience a severe allergic reaction requiring a person to actually leave the building altogether.
  • Call a professional company certified in mold remediation as soon as possible to determine the extent of the mold contamination.

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Smoke & Fire Damage Tips

What to do:

  • Call a professional restoration company as soon at possible, since corrosive byproducts (i.e. – smoke and soot) can cause irreversible etching in as few as 72 hours.
  • If the temperature is above 60 degrees, air out the house to reduce smoke odor.
  • Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
  • Change the air filter on your furnace if it uses forced hot air.
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.
  • Discard any open food packages.
  • If the electricity is turned off, clean out the refrigerator and leave doors propped open.
  • Send clothing with heavy smoke damage to a qualified restoration dry cleaner.

What not to do:

  • Do not touch anything with your bare hands. Oil from your hands can permeate upholstery, walls and woodwork, causing additional damage.
  • Do not wash walls. Incorrect cleaning could compound the soot residue.
  • Do not attempt to clean carpets or upholstered furniture.
  • Do not use electrical appliances until having them checked.
  • Do not use ceiling fixtures if the ceiling is wet.

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ServiceMASTER by Rapid Response
TOLL FREE
1-877-99-RAPID or 1-877-997-2743

Main Office
5780 Chesapeake Court, Suite 5
San Diego, CA 92123

Fire & Smoke Division
9755 Distribution Avenue, Suite C
San Diego, CA  92121